Client stories
Evidence from floors we have stood on
These notes come from manufacturing operations analytics engagements — plant assessments, shift reviews, and visibility boards — not from anonymous star ratings.
“The downtime map showed us that changeovers on Line B were eating more minutes than we had admitted in the daily stand-up. We still argue about root causes, but at least we argue about the same numbers.”
Mei Ling Chen — Plant Manager, Kowloon electronics assembly · Plant Downtime Assessment
“Toolkithorizon spent two nights on the floor with our shift supervisors. The resulting stoppage categories matched what the operators already knew — the difference was finally having charts the board could read without translation.”
David Ho — Operations Lead, New Territories packaging · Shift Loss Review
“I wished the first draft of the OEE board had used our local line names instead of generic labels. Once that was fixed, supervisors started marking planned stops correctly within a week.”
Sarah Whitfield — Continuous Improvement, food processing · Production Visibility Board
“They did not pretend every stoppage was a machine failure. Separating waiting-for-parts from true breakdowns changed how we ordered spares for the next quarter.”
Kwok Tai Man — Maintenance Superintendent · Plant Downtime Assessment
Extended story: Line B changeovers in Kowloon
An electronics assembler asked us to explain why Line B missed Friday shipping targets even when scrap looked stable. Over ten days we paired stoppage logs with changeover checklists and filmed two SKU switches (with permission).
The assessment showed that tooling carts arrived late on three of five observed changeovers, and that “micro-stops” under two minutes were never logged. After the plant relocated the carts and added a two-minute rule, Friday misses dropped over the following month — without buying new presses.
